THE DISTRICT WATER PRIVACY POLICY
Effective Date: July 1st, 2026
At The District Water, we respect your privacy and are committed to protecting your personal information.
Information We Collect
When you visit our website or make a purchase, we may collect:
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment information (processed securely through our payment provider)
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Website usage information, including cookies and analytics
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Provide customer support
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Send order confirmations and shipping updates
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Improve our website and customer experience
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Send promotional emails or text messages if you have opted in
Information Sharing
We do not sell or rent your personal information. We only share information with trusted service providers necessary to operate our business, including payment processors, shipping carriers, and website hosting providers.
Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your information.
Your Choices
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in our emails or replying STOP to text messages.
Contact Us
For questions regarding your order, please contact our customer support team:
Email: TheDistrictWaterTeam@gmail.com
Website: www.thedistrictwater.com
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Thank you for supporting The District Water.
THE DISTRICT WATER RETURN & EXCHANGE POLICY
Effective Date: July 1st, 2026
At The District Water, we are committed to providing premium-quality products. Due to the nature of our bottled water products and for the health and safety of our customers, all sales are final.
No Returns or Exchanges
We do not accept returns, exchanges, or refunds on any products once an order has been purchased or delivered.
Damaged or Incorrect Orders
If you receive a product that is damaged during delivery or you believe you received the wrong item, please contact us within 48 hours of receipt. We may request photographs of the product and packaging to review your claim.
If the issue is determined to be the result of our error or damage during delivery, we may, at our sole discretion, provide a replacement product.
Order Cancellations
Orders may only be canceled prior to processing. Once an order has been processed or shipped, it cannot be canceled.
Contact Us
For questions regarding your order, please contact our customer support team:
Email: TheDistrictWaterTeam@gmail.com
Website: www.thedistrictwater.com
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Thank you for supporting The District Water.
THE DISTRICT WATER TERMS & CONDITIONS
Effective Date: July 1st, 2026
By accessing our website or purchasing products from The District Water, you agree to these Terms & Conditions.
Orders
All orders are subject to acceptance and product availability. We reserve the right to cancel or refuse any order at our discretion.
Pricing
Prices are subject to change without notice. Applicable taxes and shipping charges will be calculated during checkout.
Product Availability
While we strive to maintain accurate inventory, certain products may become unavailable. If this occurs, we will notify you and issue any applicable refund for unavailable items.
Intellectual Property
All logos, branding, product names, images, videos, website content, and trademarks are the exclusive property of The District Water and may not be copied or reproduced without written permission.
Limitation of Liability
To the fullest extent permitted by law, The District Water shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.
Governing Law
These Terms shall be governed by the laws of the State of California.
Updates
We reserve the right to modify these Terms at any time by posting updated versions on our website.
THE DISTRICT WATER SHIPPING POLICY
Effective Date: July 1st, 2026
Thank you for choosing The District Water. We appreciate your support as we launch our brand and work to deliver a premium experience to every customer.
Launch Fulfillment Notice
Due to the overwhelming support received during our launch, order volumes may be higher than anticipated. As a result, please allow up to 7–10 business days for order processing and fulfillment before your order ships.
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​Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping & Delivery
After your order has shipped, standard delivery generally takes 3–7 business days, depending on your location and the shipping carrier. Delivery times are estimates and are not guaranteed.
During product launches, holidays, promotional events, severe weather, or other circumstances beyond our control, shipping and delivery may take longer.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number. Please allow up to 24 hours for tracking information to become active.
Shipping Address
Customers are responsible for providing accurate shipping information. The District Water is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses.
Lost, Delayed, or Stolen Packages
Once an order has been transferred to the shipping carrier, The District Water is not responsible for shipping delays, lost packages, or stolen deliveries. Customers should contact the carrier directly regarding delivery issues. We will gladly assist whenever possible.
THE DISTRICT WATER COMMUNICATION & ACCESSIBILITY
Effective Date: July 1st, 2026
At The District Water, we are committed to providing excellent communication with all our customers at all times to make sure we continue a legacy of making a community-driven brand
SMS & Email Marketing Consent (Website Checkout)
By providing your phone number or email address, you consent to receive transactional messages regarding your order and, if you opt in, promotional messages from The District Water. Message frequency varies. Message and data rates may apply. You may unsubscribe from emails at any time by clicking "Unsubscribe" or opt out of text messages by replying STOP. Your consent is not a condition of purchase.
Accessibility Statement
The District Water is committed to making our website accessible and inclusive for all visitors. We strive to ensure that everyone can access our products, services, and content regardless of ability or technology.
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If you have trouble accessing any part of our website or require assistance, please contact us at support@thedistrictwater.com. We welcome your feedback and are committed to continually improving the accessibility of our digital experience.
Contact Us
For questions regarding your order, please contact our customer support team:
Email: TheDistrictWaterTeam@gmail.com
Website: www.thedistrictwater.com
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Thank you for supporting The District Water.